Shipping & Delivery



All the products will be generally shipped within 7 to 15 business days from the date when the order is placed. For customised orders or larger jewellery pieces it may take little longer. Delivery time will however depend on the courier company.

The Member has to specify the address and details of the person who will collect the shipment at the time of delivery. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, the courier company may ask to provide any one of the following government approved photo identification card : Ration Card (should be issued in the name of the Member / recipient in the case of a gift); or Driver's License; or Permanent Account Number (PAN) card; or Voters Identification card; or Passport.

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent may also note down the details of the government photo identification. The recipient of the package must co-operate with the courier agent by providing required and valid copies of his / her government approved photo identification. In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed. After placing an order, the Member can change the shipping address before the product is actually shipped.

All shipping charges to addresses within India shall be paid for by S.S. Platinum. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt. If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to S.S. Platinum. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the recipient. Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.

For further queries, write to us at or call +91.7303039595